Frequently asked questions
| Location | Cost | Delivery Time Estimate |
| UK – Standard | Free | 3-6 working days |
| Northern Ireland – Standard | £2.99 | 5-8 working days |
| Scotland Highlands – Standard | £2.99 | 5-8 working days |
| UK Offshire – Standard | £8.95 | 5-8 working days |
Most of our orders happily arrive at your doorstep within 3-6 working days.
Once your order is on its way, you’ll receive a friendly email from our delivery partners with all the tracking info you need. We mainly send your goodies through Royal Mail and Yodel, so keep an eye on your inbox for updates. Happy shopping!
Our aim is to send orders quickly. However, this means we might dispatch your order before receiving your request. Contact us using the form below to request a cancellation and we’ll do our best to help.
Sorry, we can’t modify an order once it’s placed. You can place an additional order if you need more items.
Oh no, it looks like something’s missing from your order! We’re here to help. Just fill out the form below to get in touch with our friendly team, and we’ll sort it out for you.
We get it – sometimes things just don’t work out. If you need to return an item, no problem! Just make sure it’s unused, undamaged and in its original packaging, just like you received it.
Returning with Ooble is as easy! Just head over to Evri and follow the steps – all you need is your order details and email address to get started. Returns start from as little as £3.49 for mainland uk, and £3.95 for collections and larger items.
You’ve got 14 days from the day your order arrives to send it back. Once we’ve processed your refund, you’ll receive a confirmation email from our team. Keep an eye on your balance, as refunds typically pop back into your account within 3-5 working days.
Returning with Ooble is as easy! Just click head over to Evri and follow the steps – all you need is your order details and email address to get started.
Evri will suggest the best way to return your parcel, with three options:
📍 ParcelShop drop-off – Pop into a local ParcelShop, print your return label in-store and drop off your parcel.
📦 Locker drop-off – Drop your return at a 24/7 Evri Locker. Just scan your label and pop it inside.
🚛 Courier collection – Prefer a pickup? Book a collection up to 7 days in advance, and a courier will collect your return from your chosen address.
With 10,000+ drop-off locations and tracking available, your return will be on its way back to us in no time. Just be sure to keep hold of your postage receipt, including the tracking number, in case anything goes astray.
If you’ve received something you didn’t order or if there’s something not quite right with your item, we’re here to help fix it. Just fill out our easy contact form below and we’ll get everything sorted for you.
We don’t have a direct exchange option available. But no worries! If you’ve got something you’d like to swap, simply send it back to us for a refund. Then, feel free to place a new order for the item you really want.
Great news! Once we’ve processed your refund, you’ll receive a confirmation email from our team. Keep an eye on your balance, as refunds typically pop back into your account within 3-5 working days.
If you created an account with us previously and didn’t use our Guest Checkout, you can access your account here.
If you already have an account with Ooble Home, you can reset your password by here.
If you created an account with us previously and didn’t use our Guest Checkout, you can check your previous orders here.
Yes, log into the Orders section of your account – you’ll be able to find your purchase receipts here.
Get in touch
Please review the FAQs above before making an enquiry. If these don’t provide the information you need, please use the contact form below. We’re here to help. We aim to reply within 48 hours. If you’re waiting for a reply, please check your spam / junk folder.